Godby Hearth & Home

Sales Consultant

Location: Carmel (Indiana Design Center)
Company: Godby Hearth & Home
Type: Full-Time
Reports To: Retail Sales Manager

About Us:
Godby Hearth & Home is a leading retailer in the luxury market, offering an exclusive range of high-end products and services that distinguish us from our competitors. Our brand is synonymous with quality, sophistication, and exceptional customer experiences. We also strive to present the best customer service in our industry. Our customer are like family, and we make sure they are taken care of and have their expectations met. We are seeking a passionate and driven Sales Consultant to join our dynamic team and contribute to our mission of providing unparalleled luxury service to our clients.

Position Overview:
As a Sales Consultant in our Sales department, you will play a crucial role in delivering an exceptional customer experience through personalized service and extensive product knowledge. You will engage with discerning clients, understanding their needs and preferences while offering tailored solutions that reflect the exclusivity and prestige of our brands. This role requires a refined sales approach, excellent communication skills, and the ability to build long-lasting relationships with clients.

Key Responsibilities:

- Provide exemplary customer service by anticipating clients' needs and preferences, ensuring that each visit is memorable and enjoyable.
- Develop and maintain strong relationships with clients through regular follow-ups, personalized outreach, and exclusive invites to events.
- Maintain a deep knowledge of the luxury products and services we offer, regularly updating yourself on new arrivals and brand stories.
- Achieve and exceed individual and store sales targets, contributing to the overall success of the team.
- Assist clients in selecting products that meet their desires while effectively communicating the features, benefits, and uniqueness of each item. Meet or exceed customer expectations.
- Collaborate with team members to ensure excellent presentation of merchandise within the store.
- Participate in product launches, promotional events, and networking opportunities to promote brands and build client interest.
- Stay informed about market trends, competitor activity, and customer preferences to better understand the evolving luxury landscape.

Qualifications:

- Some experience in retail sales, with a track record of meeting or exceeding sales goals.
- Exceptional interpersonal and communication skills, with the ability to establish rapport and trust with clients.
- Good understanding of luxury brands, products, and market trends.
- Passion for delivering outstanding customer service and creating memorable experiences.
- Ability to work in a fast-paced environment, multitasking while maintaining attention to detail.
- Flexibility to work most Saturdays and some holidays as required in a retail setting.
- Proficient in using point-of-sale systems, client management databases, and basic computer applications.

What We Offer:

- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement within the company.
- A vibrant and inclusive work environment that values teamwork and innovation.
- Employee discounts on luxury products and services.

If you are passionate about sales and have a drive for excellence, we invite you to apply for the Sales Consultant position at Godby Hearth & Home. Please submit your resume and a cover letter detailing your relevant experience to steve.pulone@godbyhearth.com.

Godby Hearth & Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**